Error Codes

Sandbox

• INVALID_REFERREL Reason: When request is initiated from unauthorized/invalid website

  Solution: Try initiating request from authorized website only (the website domain should be registered and approved with the registered merchant account of PayKun)

• INVALID_MERCHANT Reason: Merchant ID is not found, or Merchant is not active to perform the transaction.

  Solution: Get the Merchant ID as available in your PayKun Dashboard. For Live mode the account needs to be activated from the onboarding team.

• INVALID_TOKEN Reason: Provided access token is invalid.

  Solution: Follow the steps and instructions as in Generate Access Token & API Secret KEY

• PRIMARY_VALIDATION_FAIL Reason: Primary data validation is failed, might be due to the following reason:

  1. Duplicate Order ID

  2. Invalid Amount

  3. Invalid Order ID

  4. Empty Transaction Limit

  Solution: Enter the correct respective values

Production

In Production mode/phase, no error code will be displayed.

For any other cases, one of the following general messages will be displayed:

• Invalid Request

  Reasons :

  This error will be shown in the following conditions:

  1. Invalid Merchant ID/Token

  2. Merchant is inactive for live transaction

  3. Duplicate/Invalid Order ID

  4. Invalid Amount

  5. Empty Transaction Limit

  Solutions :

  1. Get the Merchant ID as available in your PayKun Dashboard.
  2. Get the account activated with the onboarding team

  3. Enter respective Correct values

• Unauthorized Request

  Reasons:

  1. This error will be shown only if there is an error with Access Token or API Secret

  2. When request is initiated from unauthorized website.

  Solutions :

  1. Follow the steps and instructions as in Generate Access Token & API Secret KEY
  2. Try initiating request from authorized website only, means the website domain which is registered and approved with the registered merchant account of PayKun

• Internal Server Error: Reasons: This error will be displayed when something went wrong in server.

  Solutions : Generally it is a temporary error. But if you are facing this error continuously, please report it to [e-mail]