Error Codes

Sandbox

  • INVALID_REFERREL Reason: When request is initiated from unauthorized/invalid website

    Solution: Try initiating request from authorized website only (the website domain should be registered and approved with the registered merchant account of PayKun)

  • INVALID_MERCHANT Reason: Merchant ID is not found, or Merchant is not active to perform the transaction.

    Solution: Get the Merchant ID as available in your PayKun Dashboard. For Live mode the account needs to be activated from the onboarding team.

  • INVALID_TOKEN Reason: Provided access token is invalid.

    Solution: Follow the steps and instructions as in Generate Access Token & API Secret KEY

  • PRIMARY_VALIDATION_FAIL Reason: Primary data validation is failed, might be due to the following reason:

    1. Duplicate Order ID

    2. Invalid Amount

    3. Invalid Order ID

    4. Empty Transaction Limit

    Solution: Enter the correct respective values

Production

In Production mode/phase, no error code will be displayed.

For any other cases, one of the following general messages will be displayed:

  • Invalid Request

    Reasons :

    This error will be shown in the following conditions:

    1. Invalid Merchant ID/Token

    2. Merchant is inactive for live transaction

    3. Duplicate/Invalid Order ID

    4. Invalid Amount

    5. Empty Transaction Limit

    Solutions :

    1. Get the Merchant ID as available in your PayKun Dashboard.

    2. Get the account activated with the onboarding team

    3. Enter respective Correct values

  • Unauthorized Request

    Reasons:

    1. This error will be shown only if there is an error with Access Token or API Secret

    2. When request is initiated from unauthorized website.

    Solutions :

    1. Follow the steps and instructions as in Generate Access Token & API Secret KEY

    2. Try initiating request from authorized website only, means the website domain which is registered and approved with the registered merchant account of PayKun

  • Internal Server Error: Reasons: This error will be displayed when something went wrong in server.

    Solutions : Generally it is a temporary error. But if you are facing this error continuously, please report it to support@paykun.com

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