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Error Codes

Sandbox

  • INVALID_REFERREL Reason: When request is initiated from unauthorized/invalid website
    Solution: Try initiating request from authorized website only (the website domain should be registered and approved with the registered merchant account of PayKun)
  • INVALID_MERCHANT Reason: Merchant ID is not found, or Merchant is not active to perform the transaction.
    Solution: Get the Merchant ID as available in your PayKun Dashboard. For Live mode the account needs to be activated from the onboarding team.
  • INVALID_TOKEN Reason: Provided access token is invalid.
    Solution: Follow the steps and instructions as in Generate Access Token & API Secret KEY
  • PRIMARY_VALIDATION_FAIL Reason: Primary data validation is failed, might be due to the following reason:
    1. 1.
      Duplicate Order ID
    2. 2.
      Invalid Amount
    3. 3.
      Invalid Order ID
    4. 4.
      Empty Transaction Limit
    Solution: Enter the correct respective values
​

Production

In Production mode/phase, no error code will be displayed.
For any other cases, one of the following general messages will be displayed:
  • Invalid Request
    Reasons :
    This error will be shown in the following conditions:
    1. 1.
      Invalid Merchant ID/Token
    2. 2.
      Merchant is inactive for live transaction
    3. 3.
      Duplicate/Invalid Order ID
    4. 4.
      Invalid Amount
    5. 5.
      Empty Transaction Limit
    Solutions :
    1. 1.
      Get the Merchant ID as available in your PayKun Dashboard.
    2. 2.
      Get the account activated with the onboarding team
    3. 3.
      Enter respective Correct values
    ​
  • Unauthorized Request
    Reasons:
    1. 1.
      This error will be shown only if there is an error with Access Token or API Secret
    2. 2.
      When request is initiated from unauthorized website.
    Solutions :
    1. 1.
      Follow the steps and instructions as in Generate Access Token & API Secret KEY​
    2. 2.
      Try initiating request from authorized website only, means the website domain which is registered and approved with the registered merchant account of PayKun
  • Internal Server Error: Reasons: This error will be displayed when something went wrong in server.
    Solutions : Generally it is a temporary error. But if you are facing this error continuously, please report it to [email protected]​
​
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Last modified 3yr ago